What is ISO/IEC 20000-1:2018?

ISO/IEC 20000-1:2018 is an international standard that defines Information Technology (IT) service management requirements, originating from the BS 15000 standard. It is entirely based on the ITIL framework, aiming to provide organizations with a set of capabilities and processes to direct and control activities and resources, including service planning, design, migration, delivery and improvement to deliver value.

Which companies does ISO/IEC 20000-1:2018 apply to?
- IT Companies: Providing solutions through service platforms.
- Traditional Companies: Providing solutions through large IT departments.

What are the Benefits of ISO/IEC 20000-1:2018?
- Standardization of management processes
- Error and rework reduction
- Financial improvement
- Increasing service quality
- Increasing customer satisfaction
- Independent recognition

How to Prepare for ISO/IEC 20000-1:2018 Certification Process?
The organization must learn the requirements of the standard, create an implementation plan and appoint a team responsible for running the process. Implementation can be carried out by an internal team, or the company may choose to seek a consulting service.